1. Once students receive confirmation from the School, they must pay the entire cost of the course at least three weeks (21 days) prior to the start of the course. Students cannot enroll in School's courses unless they pay the full price within this timescale. Payments can be made using the following bank details:
   • Recipient: Koiné - Italian Language Centre - IBAN: IT20W0832703244000000002205
   • Bank: BCC - Roma Ag. Pietralata
   • Address: Via dei Durantini, 394 - 00158 Roma
   • BIC/SWIFT: ICRAITRRROM
2. The School reserves the right to change the academic calendar at any time for organisational or technical purposes.
3. If the minimum number of students does not enroll for any given level, the School can decide not to run the course for that level.
4. One of our qualified teachers will assess each student's level of Italian by giving them a spoken and written entrance test. Students may not study at a level other than that prescribed for them by our teachers.
5. Students must request enrolment certificates, detailed invoices or other types of documents at the beginning of the course, or at the very latest by the end of the course. Such documents will not be provided if they are requested in the months or years following the study period in question.
6. Students are responsible for paying any commissions charged for bank transfers. Koiné does not pay bank commissions.
7. Students wishing to continue studying at the next level (on the course running the following month) must make the relative payment by the Wednesday of the last week of the ongoing course. Should they fail to do so, they will not be guaranteed a place on the course/level of their choice.
8. Payment for home, online, workplace or corporate courses must be made in advance by bank transfer or credit card.
9. Cancellations must be communicated to the School by recorded delivery or email. Should cancellations be made before 30 days prior to the start of the course, students will receive a 50% refund. In the event of cancellations made after 30 days prior to the beginning of the course, or once the course has started (including on the first day), students will receive no refund whatsoever. However, the money paid can be used for future enrolments within the same year.
10. Cancellation of online, home or workplace lessons must be communicated to the School by email or telephone 24 hours prior to the start of lessons, otherwise students must pay the instalment in full.
11. Students following the intensive group courses can reschedule up to two lessons. They can only do this if they inform the school of their intended absence at least 24 hours before the start of the lesson. Should students inform the school any later than this, they will not be permitted to recover the lesson.
12. For other questions please refer to the next section "Student Terms and Conditions".

1. The following documents are required of students wishing to enroll on our courses:
   • a completed and signed enrolment form;
   • a copy of your ID card or passport;
   • two passport-sized photos;
   • your receipt of payment;
   • a letter from your host family (for au-pairs) or your university card (for students attending Italian universities). Students cannot benefit from our special offers without these documents, which must be provided before payment is made.
2. Payment must be made in advance, before the start of the course. For payments by installment (authorised by Koiné management), students must pay the course fee in full no later than two days after the start of the course.
3. Students wishing to continue studying at the next level (on the course running the following month) must make the relative payment by the Wednesday of the last week of the ongoing course. Should they fail to do so, they will not be guaranteed a place on the course/level of their choice.
4. Students may arrive at lesson up to fifteen minutes late. If students arrive more than fifteen minutes late, they shall not be allowed to enter the classroom and disrupt the lesson. Teachers of one-to-one lessons will wait no longer than fifteen minutes for students, and lateness will not be recovered. After fifteen minutes, the teacher shall leave the class and the lesson will be cancelled without recovery. The latest entrance time for evening courses is 19:30. Latecomers will not be admitted.
5. Students following group courses may recover two missed or cancelled lessons. The lessons will be recovered in the group course that runs in the following month. Students are required to inform the School at least 24 hours before the start of the lesson. This is a mandatory condition for rescheduling lessons. Should students fail to inform the school or inform it any later than this, they will not be permitted to reschedule the lesson.
6. Cancellation of one-to-one, home student, corporate or online courses must be communicated to the School at least 24 hours before the start of the lesson, otherwise lessons will be considered as taught and may not be rescheduled. Students must inform the School: communication between teachers and students will not be accepted. For weekend cancellations, students are required to make the cancellation by 17:00 Friday for lessons scheduled on the following Monday. Late cancellations communicated over the weekend will not be accepted (the School is closed on Saturdays and Sundays).
7. Group courses cannot be postponed, but it is possible to postpone one-to-one lessons. In such cases, students must complete their learning program within three months of the start date.
8. Refund policy: should cancellations be made before 30 days prior to the start of the course, students will receive a 50% refund. In the event of cancellations made after 30 days prior to the beginning of the course, or once the course has started (including on the first day), students will receive no refund whatsoever. However, the money paid can be used for future enrolments within the same year.
9. Students must not answer telephone calls during lessons.
10. Unless urgent, students may not leave the class during lessons.
11. Students are required to pay a membership fee of €47 when they enrol. This is a one-off fee and is valid for the year in course.
12. Students will sit a final exam on the last day of the course and can request the exam results and the attendance certificate within a month of sitting the exam. Only students who have sat the final exam will be elegible to receive an attendance certificate.
13. If students are unable to attend lessons, they are kindly asked to inform the School. This will make organisation easier.
14. Certificates, invoices and other documents must be requested at the enrolment stage and collected at the end of the course. Requests made in the months and years following courses will not be accepted.

Dear Sir/Madam, We would like to inform you the EU Reg. UE 2016/679 ("European Regulation regarding personal data protection") provides for safeguarding people and other subjects and respect for personal data treatment. Pursuant to art. 13 and 14, we therefore supply the following information:

1. Holder identification details

   The treatment holder is PHOENIX WORLDWIDE CENTER SRLS, Viale Luigi Schiavonetti, 278 – 00173 – Rome - Italy; Tel. 392.0904668, represented by its lawyer.

2. Aims and legal basis of the treatment your data is supplied for

   Treatment of the personal data you supplied is for:

   • Enrolment in courses of interest;
   • Explication of compulsory administrative, accounting and tax compliances relating to your enrolment in and attendance of our study paths;
   • Information and updating relating to our services and events we promote, including by newsletter (direct marketing), as provided for by our client loyalty policy, hence his explicit consent is not needed as per clause 47 of GDPR 679/20162.

3. Treatment methods

   In relation to the indicated aims, your data is subject to computer and paper treatment. Treatment operations are performed so as to guarantee logical, physical security and the confidentiality of your personal data.

4. Legitimate interest pursued by the treatment holder or third parties

   The treatment holder will treat your data to bring about his specific requests, in the legitimate, reciprocal interest of opening the elapsing contractual obligations, and so as not to fall short of the obligations provided for by tax laws, in our legitimate interest in client loyalty.

5. Nature of personal data

   Your personal data, including the performance of services you require, constitute subject of treatment. Should it be necessary, during service completion, to acquire and carry out operations to treat your sensitive and legal data, you will be asked to express related consent in writing.

6. Compulsory and optional nature of supply

   Supplying your personal data is compulsory by nature, as necessary to fulfill your requests and the provisions of tax law, and possible refusal could make it impossible or extremely difficult to carry out the services you require.

7. Field of data communication and spread

   Your data may be communicated for the aims as per point 2 to all subjects whose right to access this data is recognised pursuant to regulatory measures; to our collaborators, employees, in the field of related tasks;to all physical and/or legal, public and/or private people when communication appears necessary or functional for carrying out our activities and in the ways and for the purposes illustrated above;

8. Personal data conservation methods and duration

   Your data will be conserved as long as is necessary for fulfilling the legal obligations reasonably identified in 10 years. Your data gathered for the aims as per art. 1, point 1, will be eliminated within 6 months of the selection that went badly.

Subject rights

Art. 15 (access right), 16 (rectifying right) of EU Reg. 2016/679

Conforming to and with recourse to the conditions provided for by art. 15, 16, 17, 18 and 20, you have the right to obtain confirmation of possible ongoing treatment of personal data regarding you, the existence of automated decision making, including profiling, and obtain access to personal data, ask for its rectification, limitation, deletion and portability. You also have the right to set out a complaint at the controlling authorities. You are granted the option of revoking consent, when expressed on your personal data treatment, sending registered post to this address: PHOENIX WORLDWIDE CENTER SRLS, Viale Luigi Schiavonetti, 278 – 00173 – Rome - Italy. Supported by a photocopy of your ID, with this text: <>. After this operation, your personal data will be removed from the archive as soon as possible.If you would like further information on your personal data treatment, or exercise rights as per above point 7, you may send registered post to this address: PHOENIX WORLDWIDE CENTER SRLS, Viale Luigi Schiavonetti, 278 – 00173 – Rome - Italy. Before we can supply or modify any information, it may be necessary to check your identity or answer some questions. Reply will follow as soon as possible.